Yes. Every product we sell is sourced and checked for authenticity before it's listed, and packaging includes a QR code you can scan to confirm the product is 100% genuine. We don't sell imitations or unverified stock.

Look for the QR code printed on the product packaging and scan it with your phone's camera. This lets you confirm the item is genuine before you use it. If a product ever arrives without this verification working as expected, contact our support team and we'll look into it right away.

We don't currently publish halal certification documentation for the products listed on Miss-Rose.pk. If halal status matters for your purchase decision, message us at support@miss-rose.pk with the specific product name and we'll share whatever ingredient or certification information is available from the manufacturer before you order.

All products sold on Miss-Rose.pk come through verified, authentic supply channels rather than unverified or counterfeit stock. As with any cosmetic product, we recommend doing a small patch test before full use, particularly if you have sensitive skin, and discontinuing use if any irritation occurs. If you have a specific ingredient concern, our support team can check with the manufacturer before you order.

Quality is ultimately a matter of personal preference, which is why we encourage you to browse real feedback on our Customer Reviews page before you buy. If a product ever arrives damaged, defective, or not as described, our Return & Refund Policy has you covered.

Orders are processed within 24–48 hours. Delivery then takes 2–4 working days for major cities and 3–7 working days for other areas across Pakistan (remote areas may take a little longer depending on the courier). You'll receive a tracking number once your order ships. Full details are in our Shipping Policy.

Yes — orders above PKR 2,999 qualify for free delivery. For orders under that amount, a shipping fee is calculated at checkout based on your location.

Yes, Cash on Delivery is available nationwide across Pakistan. Please note couriers do not allow the package to be opened for inspection before payment is made.

Cash on Delivery (COD) is available nationwide. If you'd prefer to pay online instead, contact our support team before or during checkout and we'll confirm which digital payment options (such as bank transfer, EasyPaisa, or JazzCash) are available for your order.

Once your order is dispatched, you'll receive a tracking number so you can follow its progress until it arrives. If you haven't received tracking details within the processing window, contact support and we'll check on it.

Contact us as soon as possible at support@miss-rose.pk or WhatsApp if you need to cancel or change an order. We'll do our best to accommodate changes before the order has been processed and dispatched, but we can't guarantee changes once it's already on its way to you.

If you receive a damaged, incorrect, or defective product, let us know within 48 hours of delivery with unboxing video proof, and the item must be unused and in its original packaging. We do not accept returns on opened or used makeup for hygiene and safety reasons. Refunds are processed within 5–7 working days when we're unable to send a replacement. See our full Return & Refund Policy for details.

Our return policy covers products that arrive damaged, incorrect, or defective — it doesn't cover change-of-mind purchases or shade preference once a product has been opened or used, for hygiene and safety reasons. If you're unsure about a shade before ordering, message our support team and we'll help you choose.

Miss-Rose.pk currently processes and delivers orders within Pakistan, covering major cities and other areas nationwide. If you're ordering from outside Pakistan, contact support first and we'll let you know if we're able to accommodate it.

Miss-Rose.pk operates as an online store — we don't have a walk-in retail location. You can browse and order anytime at miss-rose.pk, and our team is reachable by email or WhatsApp for any questions before or after you order.

Enter your code in the discount box during checkout, before completing payment, and the discount will be applied to your order total automatically.

Email us at support@miss-rose.pk or reach us on WhatsApp/phone at +92 318 5115958. Our support hours are Monday–Saturday, 10 AM–7 PM.